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Frequently Asked Questions
Residents of the city of Chicago are eligible to receive a variety of municipal services. Listed below are some of the services and information available through our public service office:
| °Alley Lights/Street Lights Repairs | °Blue Bag Recycling |
| °CAPS/Community Policing | °Dead Tree Removal |
| °Garbage Carts and Pickup | °Graffiti Removal |
| °Sewer Cave-in Repairs | °Potholes |
| °Street Signs Replacements | °Rodent Control |
| °Water Leaks Repairs | °Tree Plantings |
| (in street and on parkway) | °Tree Trimmings |
If you need any of these services, or if you just have a question about other city services, please call the 39th Ward Service Office at (773) 736-5594.You may not be familiar with some of these services, so let us tell you about them!
CAPS
CAPS, or Chicago's Alternative Policing Strategy, is a partnership of police, community, and other City agencies. Under CAPS, these partners work together in new ways to identify and solve problems, and to improve the quality of life in Chicago's neighborhoods.
How can I get involved in CAPS?
Attend your monthly Beat meeting. Call us for the time and location.
GARBAGE PICKUP
Will the city pick up my large items?
Large items, such as appliances, old furniture, etc., that do not fit in your cart can be taken with your regular trash pickup. If the item is really large (like a refrigerator) or you want to put out a lot of stuff and you want to double check to see if it will be picked up, please call the ward office.
If I am renovating my home, can I put out construction debris for pickup?
No. You are responsible for disposing of construction debris by renting a dumpster and getting required permits.
DEAD TREE REMOVAL
Will the City cut down a dead tree in my parkway?
Yes. The City will remove any dead trees located on the City parkway or on other City-owned property.
Will the City cut down a parkway tree if it's still alive?
No. The City will not cut down live trees.
GARBAGE CARTS
My cart was stolen. What can I do?
Call the public service office and a new one will be delivered to you.
My cart is damaged. Can I get a new one?
Yes. Just call the public service office.
I have so much garbage every week that my cart overflows. I think I need another cart. Can I get one?
Sure. Just give us a call.
GRAFFITI REMOVAL
Someone painted graffiti on the building down the street. What can I do?
The City provides a service to remove graffiti on private property. Please call the public service office with the address and we will send a crew out to remove it.
Does the building owner have to sign a permission form?
No. If Streets and Sanitation notices graffiti on a building, they will leave information at the building about graffiti removal. The owner has five days to remove the graffiti or contact the city, otherwise a city crew will remove the graffiti.
What if the graffiti is on my painted garage door?
The City will come out with white paint and paint out the graffiti. Other colors are subject to availability.
TREE PLANTING
I don't have a tree in the parkway in front of my home. Will the City plant one?
Yes. The City plants trees in the spring and fall. Call the public service office to get on the list.
TREE TRIMMING
Will the City trim a tree planted in the parkway in front of my home?
Yes. The City will trim any trees located on the City parkway or on other City-owned property.
Will the City trim a tree in my back yard?
No. The City will not trim trees located on private property.